I had Xbox ultimate on a monthly basis with no problem until 3/6. My card was charged and payment went through and they got their money. Tried playing some of the games on Xbox game pass and could not. Tried to get help, support chat just goes in circles or has you work with expert gamers. Finally got into a chat with a actual employee and was told can't help due to technical issues. Over it at this point. Cancelled my subscription, keep the money, just don't charge me again.