I have been a happy customer of T-Mobile for almost 20 years, until recently. It's turned into a complete nightmare. I took advantage of a promotion to add a line and get a free phone, with a supervisor, who set me up with the phone. At the same time, he canceled a tablet line we weren't using.
I have been a happy customer of T-Mobile for almost 20 years, until recently. It's turned into a complete nightmare. I took advantage of a promotion to add a line and get a free phone, with a supervisor, who set me up with the phone. At the same time, he canceled a tablet line we weren't using. Now they are charging me for the phone because they say a free phone is not eligible on account with a canceled line. I didn't know that, and clearly the supervisor who set me up with the plan didn't know it, and only got told that this was the case AFTER months of them adding credits on my line while they tried to straighten it out. I spent hours and hours on the phone with them as they kept trying to fix it. Now they are trying to make me pay for the phone, even though it's their error. I would never have gotten the phone in the first place if it wasn't free. The customer service used to be the best, but it's turned into the worst. Use any other company but them!