Rebekah D.

On 01/18 my husband and I signed a contract for a vehicle 1290 down, 990 delivery to be put against our loan as down payment when vehicle delivered. Insurance submitted, banking information submitted, everything completed and delivery to be 01/27. The very next day on 01/19, they told us we could get the vehicle 2 days earlier. We asked an advocate how to do this and they told us to change the delivery date. By doing this, the terms completely changed and they say they dont have original contract. We asked how long the contracts and terms are good for. They said 30 days. So you have no way of getting the old contract. The next morning they took 7100 from our account. We were assured by Carvana that the money will be put back minus the 990 for the delivery. We had to cancel the charge with the bank. Now - they wont give us the 990 back for delivery of a vehicle we never received and will not honor the original contract. They will do nothing and will not allow us to speak to anyone but an advocate. Looking into attorneys.