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Ren's has great value and good instore service. Online is terrible, always issues with prices and coupons. Kelly is not friendly, hopefully learns to become a better CSR. Instore experience I would give a 4 and online a 1.
Tip for consumers:
Just watch out for the sale price not coming up. If you get a coupon the code doesn't always work, but it usually only works for online orders being shipped to your house, if it does work not for online orders to be picked up in store. Online CS isn't great. The shipment takes a little longer than Pet Valu, but the packaging is more sturdy. If you can, just go in store. It's easier and you get better service.
Products used:
Canned cat food and toy. The kong gingerbread house wasn't great, but kept it.
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Empty.
I am disappointed with the customer service online and in store they have zero customer service...
I have been waiting five business days for a response from customer service. I followed up, still...
