RE E.

I had been a long time customer of Amazon Prime. I discontinued my membership about 4 months ago because very inconsistent shipping and policies to rectify the situation. I was given a 30 fay free trial to try it once again, which I did. I gave them a chance and ordered dog food for my puppy. It said it would be delivered by Friday/Saturday, as I ordered it on Tuesday. They charged my card which I only use a pre-paid card with them and only add enough to pay for the order in the event that what happened happens. They charged the card successfully on the date the order was placed, but it did not ship. They then attempted to make 3 more attempts at taking the same charged amount again all three times where of course, it was not available. When I contacted customer service, they could only say they had not charged my card where I was looking at the charge which was today on 6.18.2023 still pending and will not be removed until they finalize a charge they claim they never made. And the CS rep, had the audacity to tell me "don't worry, we are not trying to keep your money." I will not be using them at all. They have become CONSISTENTLY INCONSISTENT and it is unacceptable. Very few packages actually come overnight anymore, which was the main attraction for Prime in the beginning. All you get is a message stating your delivery is going to be delayed, if they even plan to send it.

Pending payment with Venmo since 2.16 and they will not release my funds back to my card, even after the Merchant has given authorization to release the funds as the transaction has posted over 2 weeks ago now. Customer service and I use the term loosely is useless. Merchant has called Venmo on a 3 way call advising to release the funds, with me on the line and they still refuse to release the funds back on my card stating today that the funds are lost in transition whatever that means. BBB here I come.

Every time I am to receive a shipment via United Parcel Service, it never fails, they say they attempted delivery while I am working from home right in front of my front door and windows, which has not to date, been true. They constantly take the packages to delivery locations in the neighborhood without making any attempt to deliver to the original address. It is unacceptable to have to call and attempt to speak to someone other than a Bot to find out why this is acceptable behavior of their drivers and have to spend 15 or more minutes just to get an agent on the line. The package even says it was delivered to a pickup location a day before it was even scheduled for delivery. Then it updated to say it was delivered to my home, while I was on the phone with UPS, which again is untrue which I informed the agent of. If I find that a business uses UPS for delivery service, I will no longer be partaking in that business' services.

Date of experience: February 23,2023

Every single last package has delayed delivery no matter the level of service you pay for. I will not be using their service or patronizing any business that uses them for shipping. Food item should have been no more than 3 days. Package after a week has not even left original Fed Ex location.