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REGINA R.

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1 Review by REGINA

Coldwater Creek

  • Coldwater Creek

“Poor Return/Exchange Policy”
2/21/24

I would them no stars if I could. I returned gifted items to be exchanged and items are still in stock. Could have placed an order for them today. The return form was clearly marked on both sides that it was an exchange but instead refunded the money and anything refunded goes back to the original form of payment. Customer service told me I could call gifter and let them reorder for me. What a terrible company policy - there are no gifts cards or credits. Only exchange and refund. I would have loved to try the clothing that should have been exchanged. Don't do business with this company.

Products used:
did not receive any items for my exchange. Said they issued credit to the original form of payment. But how embarrassing that would be to call and ask that question.

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