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I placed 2 orders, 15 Dec & 20 Dec 2023 at the Aus version of the website (walkonbeach.com.au). I knew there may be delays with Christmas & New Year.
I have received an email saying that the order from 20 Dec was dispatched and a tracking number provided, but when I put the tracking number in the link provided it says there is no item.
The 1st order still shows as "processing" - it's now 8 Jan 2024.
I sent an email to the email listed on their website but it could not be delivered.
I have sent them another message using the eform on their website.
I even checked this review website before placing the order but the 5 star reviews must be fakes. Hopefully this review will stop someone else from being scammed.
Tip for consumers:
The order hasn't been processed or shipped and no reply from the company
Products used:
None - they haven't even been shipped
Orders placed but items not received and no response from email, website eform or messenger.
Dear Renae, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I placed 2 orders, 15 Dec & 20 Dec 2023. I knew there may be delays with Christmas & New Year.
I have received an email saying that the order from 20 Dec was dispatched and a tracking number provided, but when I put the tracking number in the link provided it says there is no item.
The 1st order still shows as "processing" - it's now 8 Jan 2024.
I sent an email to the email listed on their website but it could not be delivered.
I have sent them another message using the eform on their website.
I even checked this review website before placing the order but the 5 star reviews must be fakes. Hopefully this review will stop someone else from being scammed.
Renae hasn’t received any votes.
Renae hasn’t received any thanks yous.
Renae doesn’t have any fans yet.
Renae isn’t following anybody yet.
Empty.
I never received my order. Very frustrated! Received notice of delivery and then said address was...
Dear Appleby, we are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
Please check your email. Our customer service has contacted you and you can apply for a refund.
Please allow me to show 2 options. (replacement & cancellation for the sold out item)
Firstly,if you want a replacement, Please send us the link and tell us the color and size
Secondly, we are happy to cancel the sold out item and ship the rest to you
If you need any further assistance, please contact us.