Renee C.

I've been using Allivet for my dog's prescriptions and supplements for a few years, and things were fine... however, when my sweet Sally suddenly passed away recently, a week after I had ordered all her new medications through Allivet, and the medication arrived literally on the day she died, I could not believe the customer service received when I called in to inquire about a return. I called a few days later, as I was grieving hard for the first couple days after Sally died. The cold response from the rep. That I spoke to was beyond unbelievable. I understand you are running a business, and you are not required to be sensitive to your customers when they have their pet pass away, but I did expect a bit more than what I did receive. No "I'm sorry for your loss" even. Like that would have been that hard to say - at least pretend, you cold heartless human being. So she explains to me that they will not refund ANY money for the prescriptions that I ordered, even though they are still sitting in the box they arrived in, untouched... and for the other supplements that I ordered they will give me a refund minus a 15% restocking fee... so for the $123.67 I spent, I wouldl receive approximately $59 for the return. As if that wasn't bad enough, I received an email shortly after the phone call from them that stated (verbatim) "Good news for you, Sad news for us!" explaining that my request for a return was 'accepted' by them and they were sad that I was returning the item that I had ordered from them... REALLY?!?!?! I mean how insensitive... again, I realize you are just running a business, and this was an automatic email I'm sure, but again - some sensitivity is required when there is a death involved. I would rather pay a little premium and get my medications from my vet, because they are actual caring human beings. I will not be getting any future medications or supplements from them, my other dog Cody will cost a little bit more to maintain his health, but I consider it worth it when it comes to being treated like a human being and not just a source of business/money grab.