Rhonda A.

I purchased my own $3000 battery powered wheelchair so I don't have to use the airlines (& other places) wheelchairs. My chair is FAA approved but yet I was detained for multiple hours, left in cue or the gangway while they made mechanical repairs to the plane. I had no access to food, water or a bathroom, crying all the while. I was forced out of my chair because they said my battery was not safe to fly. I was told I might not be allowed to board if I did not remove the battery from my chair. When I responded that I've never had to remove it (hence, the fact that it's affixed to the frame with screws & the cord is all wrapped around the frame with flex ties), that I was not physically capable of removing along with the lack of knowledge to comply with their request. A man got down in my face & said "if you keep refusing to cooperate, we are going to deny you boarding". I was not refusing, I simply was telling the truth & pointing out the obvious. I was never disrespectful to any staff. I am a disabled veteran diagnosed with PTSD/MST & chronic pain from an injury to my knees while serving in support of Desert Storm. I also have allergies & asthma. Asthma that is usually triggered by animals, flowers or pollen in the air. After I was allowed to board, I saw 7 cats & dogs pass by me. My eyes were already burning just from that. So I inquired what my rights were regarding those animals & my allergies because I could tell it was going to be an issue. After 14 days on a ship, all we wanted to do was go home & I had done a miraculous job of orchestrating everything so there would be no hold up anywhere. An AA employee got down face level with me & whispered in my ear that if I kept pursuing the allergy thing & insisting that I might need aid (ie oxygen) if I have an asthma attack from the animals & my rescue inhaler does not do the trick, that they will remove me from the flight. She said I suggest you take another mask from them & put it over your mask, turn your air vent on & be quiet or you won't be flying. AA turned a 9 hour day into 27 hours, rebooked me to be stuck overnight in an airport, taking a whole other day to get to my destination & offered me no accommodations, reimbursement for or even a food voucher. Other people on the flight got vouchers but not me!
I checked in with 3 bags & I'm 4 days after check in to the original nightmare flight & I'm still missing a bag with all of our brand new clothes in it. I suspect if it ever surfaces it will be mangled like the baby seat I saw from the same flight coming around the luggage turnstall. That thing was just loaded & unloaded & it was destroyed. Mine has been flying to Denver & Charlotte. Heck, it probably made it to Melbourne & back to LAX for all I know. Ridiculous! Can't get anybody on the phone to tell me where it is…when it might be here…NOTHING!
I have never been more traumatized & in fear for my life that this day being assaulted, harassed, threatened, humiliated & embarrassed by 5+ male staff on flight 1467 out of LAX.
I do not recommend flying this airline…pay the extra $ & go DELTA. Top notch service, nicer, safer planes & staff that does not discriminate or assault you.
If anybody knows a good atty who wants to take on AA, pls reach out. I have names & numbers to witnesses/other handicap people who were in the gangway with me.

Cost me a short notice spur the moment ticket twice in one week & they wanna throw themselves on the "safety" crutch! Delta flew the same route no problem!
So listen up ppl... if allegiant screws you & leaves you stranded & u complain & they give u a $50 voucher for your trouble... wipe ur butt w/it & message me regarding a class action suit. If you cash or use that voucher, you cannot be included & that's why they send it... hoping you will accept it & move on. DONT DO IT PEOPLE! They will never stop if we do not stand up to them... don't be fooled.

$300 banking incentive but they don't give it. 2 hours on the phone…3 diff ppl nobody said anything other than I don't see that offer and make an appt to go to the local branch