Rhonda C.

Just like others are saying, I received masks that were not the same as pictured on their website. I was told they couldn't be returned and to just donate them and that my complaint would be sent to the production team. I just kept emailing saying that I just wanted answers to my questions as to why my mask looked different than what I ordered. They must have improved their customer service because I was then transferred to another customer service rep. Who paid attention to me and she ended up sending me replacement masks free of charge that were much nicer, even though I never asked for that. All I wanted was someone to tell me that I wasn't seeing things and that what I ordered wasn't what was sent to me. The customer service was through email and they were very prompt in replying and helping me through the process. I never did get a satisfying answer as to why my masks (2 printed masks), did not have the same construction as what was pictured. But the replacement masks that were sent to me were a different mask they sell that is only offered in several solid colors and 1 print that is a black and white check design. The fit and comfort is amazing! It doesn't appear to be 100% cotton as stated on the website, but I am still pleased with these. My advice is, skip ordering any of the printed masks. Just order the mask they have that is offered in solids and a black and white check design. It has structure, a mid seam, nose wire and adjustable ear loops.