I am VERY upset with this game. 4-years and over $224 into this. Had no issues, until I got the baby eagle in the animal park. My game reloaded and I lost the whole park, plus everything I was saving to get the next enclosure done. Contacted support, did all they suggested. Nothing. After several messages with support, they asked I give them time. That was Feb. 27! They haven't fixed my game, I can't play it. So, this should be within the bounds of a full refund. They took my game away, this was not my choice. I suggest to everyone, not to invest in this game. It is not worth it! Especially, when they rip off people for their cash and hold onto the product. BULL$#*!! It's at the point where I am done waiting for them to fix it. Done with this game. Give me back my money!