I had bought 3 items from this site. After many, many e-mails and phone calls I did receive the kindle. I have not received a chair I bought back on May 8,2011 or a steam mop. Stay away. I did always give them the benefit of the doubt, but now I've basically given up. I was in Las Vegas where they supposedly are located and tried to find them with no luck. Stay away and save your money! They make lots of excuses if you do get a response to your inquiry. Now the website is down. They say it's getting a remake. Hopefully, but probably moving on.