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Richard D.

Contributor Level

Total Points
83

1 Review by Richard

  • Fraser

2/15/21

Purchased engine and transmission and extended (life) warranty... small problem, after about 30k miles, leak coming from transmission in two places. Placed several calls and told a message will be given to Paul and have him call me back. He actually did call me back once requesting numbers off the transmission that I do not have. He indicated he would call me back, several days go by, no call. I called him... again, will get him a message is what I hear... no return call; called again, will get him a message and again, no return call; call him again, will get him a message etc... I feel I am being avoided and the problem is so small... makes me wonder if they will be there for us if we have a component failure... no real confidence.

Products used:
bought engine and transmission; purchased additional warranty coverage; in less than two years and 30k miles have considerable leak in transmission and can't get the representative to return my call and provide warranty assistance

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Richard D.'s review of Fraser earned 3 Very Helpful votes

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