Richard K.

I ordered a box of Partagas 898's. $406 shipped cost. They arrived in horrible shape. Not from the postage handler, but in SCC's plastic wrapped box itself with Bovida pad. Can't blame that on the Postal Service. The varnished box comes in a cardboard outer box with all of the stamps. Box looked like it had been ripped open with zero care. I usually use a razor blade to cut the stamps. The cigars were in an abysmal shape, broken, all wrappers cracked, and the yellow ribbon, tied by hand, obviously, opened and abusively handled beforehand. Not one good one in a box of 25. Each cigar was cracked and unraveling. SCC will take no responsibility at this time. They made me send pictures 3 times. That showed them the extent of the damage and the response should have been instant. Please note that I followed the link in their emails and it went to VIP Cigars out of Hong Kong. Site looks the same, just replacing SCC with VIP Cigars. Curious, no? In the past they resolved issues with customs etc. They have refused to refund my money or send a new box