Richard R.

We emailed jaspertronics in April and verified with the company's reps Autumn Cameron that the part we were ordering was an OEM part and was informed that these were in fact OEM lamps being purchased. The company rep Anthony Garrido went so far as to email me a link to the part. I ordered the part in the link and was then after further investigation revealed were sent two "AFTERMARKET" lamps which we didn't order, but were told that we did order. If I had known that the lamps were aftermarket I would have NOT ordered them as the manual emphatically states do not use after market parts. I called the company back in August to get a refund and was told that they couldn't issue a refund but could send a proper replacement for an added cost at a discounted rate! Are you kidding me? You mess up and I have to pay for your company's blunder? DO NOT DO BUSINESS WITH THIS COMPANY... THEY WILL MESS UP AND THEN BLAME YOU THE CUSTOMER! BUYER BEWARE!

Of course they would make it seem as though the customer is wrong, but the negative reviews they have received on several review sites speak volumes for themselves. You cannot defend the indefensible. The product says "GENUINE" there is nothing genuine about an after market part. Very very misleading! HORRIBLE COMPANY!