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3 years ago I bought 2 mats and one thermostat to control both. I just installed the 2nd mat. Come to find out one of the terminal block screws were stripped from the factory. Since it was over the warrantee They wouldn't stand behind the product. Then I called multiple times to the same rep for additional assistance. He won't return my calls. I'm a contractor and I would never purchase from this company again.
Richard S.'s review of ThermoSoft earned 2 Very Helpful votes
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They did resolve the issue Our system had a failure after a few months of working. Rounds of...
We were thrilled with everything about ThermoSoft flooring. For two years we were advocates and...
Hi Richard, we're sorry for your experience. Our management would like to go over in detail what happened with your installation. Please contact me directly at (800)308-8057 extension 49 and I will make sure you get connected.