Richard T.

I recently purchased a mattress from their Manhattan, New York store. Their refund/exchange policy was not explained to me as I was searching for a mattress. I learned of this when I saw the receipt which said, "no refunds or exchanges after delivery." Had I known this policy, I would have chosen another store. There are several department stores and mattress chain stores that have generous return policies.

I went to the Home Depot on West 23rd Street, NYC for my kitchen renovation. I looked at floor displays for 20 minutes. Since no one came to help me, I asked a random sales associate where to find a knowledgeable associate - he pointed to three people sitting at desks. When I asked if someone could help me, a woman, barely looking up from her desk, asked if I had measurements. I did. She then said they had to indicate where the plumbing and gas pipes were - I told her the stove and sink would be in the identical place. With a disapproving attitude, she said she would be with me in 5 minutes. After 10 minutes I left and went to nearby Lowes where the staff were pleasant and accommodating. Home Depot lost a sizable sale.