Like the other reviewer, I too made the mistake of using Groupon to access Peggybank and have some slides converted. Once my slides were finally converted (took months) they failed to notify me they were available to download from their server. After several unanswered phone requests I found out they had mis-typed my e-mail address and never bothered to correct it even after repeated requests from me to check it. I finally was able to access my slides but only for 2 weeks (vice the contracted 30 day period). I have now spent the last 2 weeks trying to get anyone at Peggybank to return my calls or e-mails to fix this. DO NOT DO BUSINESS WITH THIS COMPANY. YOU WILL REGRET IT.