Richard Y.

Two things here

Licensed content - Continuously
Themed crates - This means gaming, anime, other, or general +dx

Those 2 things put Loot Crate above all others.

I have not seen a single crate site that offers these options and this puts them ahead of the rest. Yes, ship dates are a problem. However, none of this stuff will keep you alive so there is no reason for so much hate.

The anger from others stems from being so excited about getting their crate that they get impatient. I understand this isn't a good thing, but how many other sites out there do you get excited for like that?

Yes, customer service SUCKS HARD. I am not even kidding, it sucks. I have ripped their outsourced customer service a new one, repeatedly. HOWEVER, when an item comes in damaged, I GET TAKEN CARE OF. They make it right and they re-shipped my items in a timely and professional manner. Ultimately, this is what we want. To be taken care of when things go wrong.

Loot crate is not perfect. However, its the best out there.