Richelle W.

If you're looking for a high end hand bag, this is not the one. I purchased this bag online and was sent a display model. $2500 for a bag that had scratches on the hardware, there was no dust bag in the shipment, and there wasn't even filling on the inside of the bag. It was apparent that it was used, yet Nordstrom sent it to me. When I called and spoke with a supervisor I was sent out a brand new replacement bag. Three short months later after receiving the replacement, it is now tearing at the seams and the handle is coming undone. I would not spend this kind of money on such poor quality. And what's even worse is Nordstrom is refusing to replace/return the bag. I have been on the phone with several people and no one is willing to replace this defective bag. Shame on Nordstrom for initially sending me a bag that was used on the floor, and then not standing behind their product. I will continue to spread the word that Nordstrom is not the place to purchase high end handbags.