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What a horrible experience. I gave clear instructions to the Govberg employee about the repair of my 30 year old Rolex. When the watch was finally returned, it had not been repaired as I had requested - a huge mistake that ruined the sentimental value of the watch. I learned that the original employee had subsequently been fired for what Govberg admitted to be poor service and numerous mistakes. However, Govberg just made excuses for the employee's error. Govberg was dismissive and refused to take responsibility for its employee's incompetence. And I had to pay $732.00 to get my watch back! Seriously - TAKE YOUR BUSINESS ELSEWHERE.
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In my opinion they are not worth the stress and heartache. I have now had, shame on me, two very...
