This seems to be a common theme of theirs as I read the reviews. Did the same to me, took my money after one search. I immediately cancelled services but like everyone else here had further charges, and bbb was absolutely no help either. This company is garbage, plus it didn't even give me anymore info then a simple google search. So not only are the people trash what they are selling doesn't even work. Lol. Do not use. It seems that the only way this company can make money is to scam it out of people because the product is trash. Still never received a refund and not planning on getting it back.