Rick H.

I ordered a rifle from airrattle.com, which had the best prices around. After receiving the rifle 10 days later I found that I was sent the wrong model. I contacted the Customer Service manager, Joe for assistance. After waiting for him to confirm that there was a mistake and that I in fact received the wrong model, I recieved the call back. I was told that the ONLY option I have is to: wait for a shipping label (1 Day), send the wrong item back (10 Days), process the return (1Day), and return shipping (10 Days). I already waited for 10 days to get the wrong rifle and now need to wait an additional 21 days because of a mistake THEY made. Also, I can't get a refund until they get their mistake back and process it, so 11 days just for a refund on a transaction that is only beng disputed because of thier mistake. Shame on AIRRATTLE for leaving my 10 year old son waiting 30 plus days just to get something I already paid for and am being forced to return because they can't process orders correctly and in a timely manner. Pay a little more and get what you order and actual customer service, instead of the run around. Companies like this are what makes inline shopping so dangerous. BUYER BEWARE!