I decided to order something from this company because of good reviews I've seen plus the price of the item was much cheaper there than most other places. The total price with tax and shipping full stop was a good $20 less than everywhere else for their write up front cost before taxes or shipping so that's why I went with it.
I did order on the weekend so I didn't expect anything to happen until 2 or 3 days into the next week. The two business days for processing came and went that they promise and I got no confirmation whatsoever. I looked all over the website and I can't find a cancel order option anywhere or a way to actually speak to a real person. There's no way to see any information except it's saying the same thing it's been saying for the last 4 days which is the order is still being processed. The same thing every other site says once they've already taken your money.
The best I could do is find a chatbot that gives me the same "we're sorry it's taking so long" blah blah. But still no way to cancel the order. I probably could have ordered from somewhere else and paid a little more and at least had a better form of knowing what's going on with the order. Even Amazon for all their problems is good at this. You know exactly when you've been charged, exactly where your order is, when it's being processed and some type of an update here and there for when it's being shipped and when it's out for delivery to your address. You get nothing with this site apparently until the item has shipped.
I've now looked deeper into this company's reviews and there's people saying they've ordered things that made it to them within two or three days and then other things that a year or two later still have never shown up. I dealt with this same problem with Asics actual website in September 2021 and it took over a month to get my order yet they could take my money within 3 seconds of me ordering the product.
I won't be using this site again even with their lower prices because there's no one to get in touch with a real person and there's no way to know what's going on with your order. It doesn't help that it's in Canada so now my money and time is tied up into something where I'm just stuck because there's no way to cancel or refund the order even though they haven't done anything with it since the day I clicked order and it's just sitting there. Just order somewhere else. Pay the extra & order directly from the manufacturer's website or go with a more reputable site such as Zumiez or even Amazon and at least there hope that you get an actual product and not a knockoff. Never again with SSENSE.