Rise J.

I am totally done with the Lego company. FAIR WARNING: do not purchase Legos over the phone with any Lego store. Last week I bought a Lego set for my grandson ($399) at an out of state store near my daughter and grandson because the set he wanted was no longer available online. During the sale transaction the salesperson messed up imputing the information so the store register ended up not confirming the sale but my bank confirmed the sale. The store personnel (and I spoke with many employees over the next few days) assured me that the charge would "fall off" my bank account in a day or two. As the week wore on I began angrily demanding my money back. I had also earlier called my bank to try to have the charge removed immediately but was unsuccessful. On Monday morning my bank showed that the $399 charge had gone through as a final transaction and was no longer pending. Please note that no one at the store had ever reached out to me. Monday afternoon, yesterday and this morning I have been dealing with Lego customer service at the corporate headquarters in Connecticut. I am not making much progress with them either. I spoke with my Bank late last night and if I put in a dispute resolution request regarding this matter the process can take up to 120 days to get my money back from Legos. In addition the Citibank person I spoke with told me that Legos and their bank will have to pay a penalty fee to Citibank which is usually higher than the disputed amount and it would blemish their financial record. Legos did not follow US banking rules in dealing with my situation. They were suppose to contact their bank to make sure the charge never would be finalized. I am more than angry. I did purchase the Lego set early last week using another bank account, believing the people that I dealt with at the Lego store that the charge would drop off in a day or two. Funny thing is when I talk to people in Customer Service they end the call saying that Legos wants to keep me as a customer. That's not happening. Please help me by calling the Tigard, Oregon store to complain of their treatment of me: *******109 and Customer Service at *******647. Thank you for your support.