rita l.

ABSOLUTELY AVOID.

I ordered a dress the week before an event and was guaranteed I would get a second size included in the order. The dress arrived the day before the event in only one size which turned out to be too small. I had no other choice but to squeeze into it for my very formal event.

Then came the time to return the godforsaken dress... what a nightmare. I was not sent a return label, and there is nowhere on the site to re-print it (common feature on other online order websites). I tried calling, emailing, their live chat (which appears to be NEVER LIVE) and even twitter. No reply.

I am yet to see if I will be able to return it without a label, if I am not and I am penalised for it, I will be escalating my complaint with the relevant ombudsman.