The seller and I agreed I could return my item by regular mail since I received my item by regular mail, they even told me how much it would cost and not to send through the post office. I used their own packaging and sent a photo to confirm the return. The seller now refuses to honor their agreement so I opened a case with Etsy. Etsy won't refund me because I can't prove the seller received my return. If they bothered to read the conversation between myself and the seller the seller told how to return my item and you can't send a tracked item to a PO Box! What a scam! Way to rip off a person with a disability. They closed my file with no explanation or anything. I guess Etsy let's sellers rip off buyers now.