R N.

I call their customer service because I can't log in (not because I entered my password/security questions wrong -- no their $#*! just doesn't work period). I listen to a condescending answering machine and hold for 30 minutes while at work, only for an impatient representative hang up on me after 5 minutes. Like $#*! me right, it's okay that I waited 30 minutes for their $#*! system while at work but if I can't produce the required info in 10 seconds I get hung up on.

Also in their infinite wisdom they're only available 8AM-5PM Eastern time on workdays, cause $#*! the rest of the country right? People in the west coast clearly don't have jobs / don't pay taxes so they don't deserve customer service and must be ready to call at 5AM-2PM.

Total disgrace of an institution funded by taxpayer dollars.