My technician was very nice and fast. I wish he would have taken a little more time because once the floor dried I have lines across the carpet going in every direction. Another thing is the steemer brought all the dust and dirt to the surface so part of the carpet looked clean and the high traffic areas looked 10x dingy. I also thought you go in one direction but that isn't the case. The other 2 floors were as high traffic so basic it looked as if someone vacuumed with hot water or mopped my carpet. Since I wanted to try this company so bad this is something I never have to do again. I could have spent the $136 on a actually carpet cleaner to use whenever.