Robbin Y.

I made mistake of calling about additional extended warranty. I still have until Oct left
The rep got impatient. I was using my phone & explained I am not accustomed to that. He told me it was easy if I did it his way & would only take 3 minutes or I could do it stupid way & take an hour. This was in reference to dell finance. 2 additional years of warranty ended up being over 600 & that was with senior discount. I should have hung up but proceeded. Next morning I tried to get back in touch to cancel. Another representative told me she would forward the message to the agent I had spoken with. I also sent the agent a email. I found it difficult to get to someone who could help. After reading forum info I called. *******076. After speaking to another person I was informed a cancellation would be permitted & to give 48 hours. That rep promised to email me with that information but over 5 hours later there isn't an email. Dell needs to take a Serious look into how difficult it is to get decent customer service. I have been a dell customer for a longtime but am extremely frustrated with customer service.