Three times, over two different auctions, we have bid on-line, watched the bidding close for those three items, had the high bid (with an even higher max bid) and within 30 seconds after it closed, were told that we had lost the bid. There was no extension of time. There was no notice that there was a higher bid. This is incredibly frustrating and feels incredibly crooked. We will no longer be bidding through their service and would recommend the same for everyone else.