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Order masks on April 18th and never received them. Tracking says they are still at the carrier in China. Requested my money back and still have nothing.
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Hi, Roberta B. Sorry to know about the unpleasant experience. It is normal that the logistic company does not update the exact information on regular basis. Kindly check the shipping FAQ first at https://www.newchic.com/help_center/shipping-faq157.html, since your order has been shipped out. We'd like to take a closer look at this and assist you accordingly if the order could not be delivered in time, kindly share your details including the order number from this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 You can also find us on Messenger. Hope to hear from you soon!
Hello Roberta B. We are very sorry for the delay of your parcel logistics due to the irregular update of the logistics company and the impact of customs, weather, epidemic and other reasons. We sincerely hope you can contact us through email: vipservice@newchic.com, we do our best to provide you with a solution.