I just tried to change my service to self monitoring and was told I can't do that until my service contract is up. I am thinking okay a year - that's what I get. No I can't change my service to self monitoring (no payments) until April 4th of 2024! I signed up in April of 2021. No one ever informed me that I was signing up for a 3 year contract. In fact, I feel like they told me I could cancel at any time. Anyway, my advice is - Just Don't.