Roberta H.

BEWARE OF VERSACE! They sell WORN, DAMAGED items and they pass them to their clients as NEW! I bought 5 high end dresses from the Versace online store/website, I tried to return them and I was denied because the dresses were "damaged". The dresses came from their stores in Las Vegas, Beverly Hills and New York (not brand new from their warehouse) where they were tried on, probably returned after other people wore them. The sales associates that mailed them to me didn't bother to inspect them before they left the store, but they made sure they "inspected" them when they received them from me, at their warehouse, so they could reject them and blame me for something I didn't do. I can't be responsible for any damage that occurred before the items reached me!

I didn't inspect the dresses when I received them because I didn't think Versace would sell and send me something that is worn! And I returned the items within 24 hours since I received them. I accidentally ordered a dress twice in the same size, so I couldn't have even tried both dresses in the same size!

They wouldn't give me details about the damage, they didn't respond to my emails and they sent the dresses back to me. When I received and looked at them, I still can't see the "damage" on 3 of the dresses. The other 2 dresses have very minor stitching issues that are consistent with normal wear and tear of items that are tried on in a store. That is a risk that the company takes when having items available to customers, in the store for

It is very disappointing that a company with the international reputation they claim to have will sell you items that are already worn, torn and damaged and try to blame you, the customer that buys them online.

This is unacceptable for a company of this caliber!

DON'T SPEND YOUR MONEY WITH THEM, don't support a company whose policy is to sell worn items and pass them to their customers as brand new.