Robert D.

On 2/11/2020 at 9am(EST), my business ordered an intake manifold for our customer from MoparPartsGiant.com. I placed the order online, called to see if it was in stock, and when it could ship. They said it would ship in two days. Two days later, they told me that my credit card zip code was incorrect. I verified with Citibank, who confirmed MoparPartsGiant.com mistyped my zip code when processing my card. It took me 60 minutes on hold, 3 calls, and a 3-way call with Citibank to resolve the issue. I was then told the manifold would ship the next day. Two days later, I looked online, and the order was still 'pending'. I called customer service, who said it had shipped (but they had no tracking # to give me). For the next 3 days, I looked online, and then called customer service, who kept saying it had shipped (not true). Rinse, get frustrated, repeat...
On 2/21/2020, I received a tracking number directly from FedEx. I called MoparPartsGiant.com to see if any fees could be waived for my repair shop's customer due to the 2-week inconvenience. I asked if they could give me a credit for another purchase, any type of help for making my customer wait, etc. The customer service manager informed me that their prices were so low that they could not give discounts or credits, and do not discuss customer service issues.

I purchase about $700K in parts a year for my shop, and will never use the MoparPartsGiant.com site ever again due to the untruths, the shipping issues, and their approach to customer service. Feel free to contact me with any questions.