Robert F.

I found a pub table and chair set online to gift to my girlfriend for Valentine's Day, and was set to pick it up at a store in time for the holiday. Then suddenly learned they were out of stock. It's now just a couple weeks away from the holiday. So I found the same set on Homeclick and a customer rep named Spencer Freedman confirmed he could have it arrive on time for Valentines Day. A week later, I'd received no shipping confirmation so I emailed Spencer. He came back with the bad news that it turned out they were out of stock; and the next one available would not arrive until AFTER V-Day. I was distraught -- it was all part of a romantic plan. I told him this, and asked if there was ANYTHING he could do? So he confessed he actually felt really bad and had contacted several other retailers to find it for me -- but to no avail. I was impressed, but still had no pub table. Then, a few days later, only 3 days before V-Day, Spencer contacts me and says he negotiated sending to me the pub table set that was earmarked for another customer, for whom the shipment was not as time sensitive. He arranged rush shipping, which by my math must have cut away all profit for Homeclick -- but he believed it was the right thing to do. And I can tell you, when that box arrived the morning of V-Day at my door, it was Spencer Freedman who won me as a very grateful customer and devotee of Homeclick. THAT is a platinum example of caring customer service, of which I am not worthy, because I am leaving this review four months after it happened.