Robert G.

I was planning to order a jacket. Prior to ordering I wanted to get information regarding sizing. I contacted the customer service chat and was refused connection and given the link to the size chart.

I ordered a size based on the chart. I received it a few days later. The jacket was enormous. Not even close to the size chart. I contacted them and they were rude and offered no help. I purchased a second one in a smaller size. This arrived several days later. It too was gigantic.

I contacted them again. This time I was told that the "size chart" is not to be used for sizing and that I needed to use the garment size. I explained that 1.) I was told to use the "size chart" and that there is no mention of a garment size on the page. After that they rudely disconnected the chat.

I contacted again to see about returning. This guy told me how to return but his explanation of his own company's process did not match with how it was required on their website. I questioned him about it and he rudely left the chat.

After that I called. I started to explain the situation and the guy on the phone interrupted me and told me what to do without listening to the actual situation. When he was finally done a said "As I was trying to say before you interrupted me" then he hung up.

I called a 2nd time and this person listened and explained what to do. She wasn't bad.

The company's policy to charge for a return even when it is their fault is ridiculous.

I will never purchase from LL Bean again.