Purchased a cover for a 2018 camaro 1lt convertible. Ordered in May. Did not open packaged cover until Sept.
After installing we were not pleased to see that the cover did not extend down far enough to cover bottom sides nor cover the from nose of car and the back of car. No mirror pockets for a nice snug fit. Truly unsatisfied and very disappointed. Notified customer service and received a reply after the second attempt
Was not pleased with response. Was told we received what we ordered. Said that we ordered a semi-custom Weatherfit platinum cover, for the make and model.
You were sent the semi-custom, WeatherFit Platinum cover, in the correct size for your year, make and model, and it fits as it should. These covers are made to cover about halfway down the tires. Some newer vehicles do have bumpers that are closer to the ground than what our covers are designed to accommodate for. Going up to the next size would provide a significantly larger cover that would probably billow in the wind. Unfortunately, since you are so far outside of your return window we cannot accept a return or exchange for this item. For your reference, I have provided a link to our returns policy below.
Your order is from May of this year, our site very clearly states our return policy is 30 days. I am sorry that you are unhappy with our product, had you contacted us in June we would have been more than happy to assist you.
If this is a warranty issue that is different, please confirm if this is a warranty issue or a fit issue.
Thank you
Summer
--
Customer Excellence Team
https://www.coveranything.com/return-exchange
One would think that at the cost paid which was a good value. Not disputing cost. The fitting is inadequate. Expected a car cover to cover entire vehicle, not a cover that covers half way down wheels.
Robert