Robert J.

Barnes and noble has the absolute worst system for tracking product inventory and managing customers' accounts. I have experienced the absolute worst customer service and support from any retailer large or small with B&N. I hope other retailers put them out of business, not because I am dissatisfied with their service but because I do not believe they deserve market share. They need an absolute overhaul to maintain competitiveness. I will not be spending any money there and I will discourage others from doing so either.