The first year was very good. Good classes, good coach, Rachel. Nice web interface, available times and make up times with one to one coaching sessions. Was time well spent and just about hit my aggressive goal.
I started my second year and just quit. The new "platform" is poor and whenever technical issues occur the response is that it is the new platform. Scheduling is poor, there may be a 10 AM or 1 PM during the week. That is fine if you don't work. The web interface, dashboard has little to no functionality. You are unable to set your own goals of baseline numbers. They are hard coded into your dashboard. During classes I have seen a number of participants unable to either see video or hear audio. So I would say it was not user error. I would rate it just two stars as the host of each class is competent. The delivery vehicle and available times is one star at best.