I received an email setting an appointment for me to have my taxes prepared by H&R Block. I accepted the appointment, only to be contacted and told that the preparer needed to change my appointment. I then set another appointment and was again contacted to change time and date. Finally, I set an appointment via hrblock.com to go to my local office on a certain date and time. HRB sent me a text message confirming the place/date/time of my appointment, but when I arrived as scheduled, the office was permanently closed! I had to waste even more time travelling to another office, and even then could not get an in-person appointment. They offered to fax my documents to some preparer in some office who would hopefully get the returns prepared in time. No discount or consideration was offered to compensate for my time/inconvenience. Worst part is, I found out that the office at which I ha scheduled had actually been closed BEFORE I made the online appointment! Yet no one called to let me know. Very disappointing!