Robert M.

Purchased convection oven 02/21/16. Installed on 03/13/16.
Used over 5 or 6 times. On 04/21/16 I used oven. About an hour later I hear something pop in the kitchen. Couldn't figure out what it was. Next day I open oven door and inside glass on oven door was shattered into thousands of pieces.

I call LG. They send repairman who comes to my house on 04/27. He takes picture of door and leaves. On 05/11 I call repair place. They are surprised LG hasn't called me. He advised LG said damage was 'cosmetic' and is only covered for one week under warranty.

I call LG and ask to speak to supervisor. Supervisor does best to get me off the phone. I tried to explain that this was not cosmetic but probably a flaw during manufacturing or transport. He kept saying cosmetic over and over.

I am trying our State Attorney General's office to get LG to pay for their defective equipment they sold me.

Just got a call from repair place advising me they would fix the problem for $200.00 which is about 22% of what I paid for the oven. I advised I would try to fix it myself.

Terrible customer service after sale. They do not stand by their products. Never trust LG.

Purchased convection oven 02/21/16. Installed on 03/13/16.
Used over 5 or 6 times. On 04/21/16 I used oven. About an hour later I hear something pop in the kitchen. Couldn't figure out what it was. Next day I open oven door and inside glass on over door was shattered into thousands of pieces.

I call LG. They send repairman who comes to my house on 04/27. He takes picture of door and leaves. On 05/11 I call repair place. They are surprised LG hasn't called me. He advised LG said damage was 'cosmetic' and is only covered for one week under warranty.

I call LG and ask to speak to supervisor. Supervisor does best to get me off the phone. I tried to explain that this was not cosmetic but probably a flaw during manufacturing or transport. He kept saying cosmetic over and over.

I am trying our State Attorney General's office to get LG to pay for their defective equipment they sold me.

Just got a call from repair place advising me they would fix the problem for $200.00 which is about 22% of what I paid for the oven. I advised I would try to fix it myself.

Terrible customer service after sale. They do not stand by their products. Never trust LG.