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Purchased a 2019 mini Cooper countryman from Shift Carson location, August 7 2022. This is a So call Certified Vehicle. Now that I am out of the 30 1000 mile warranty.The cars information center informed us that front brakes need replacement and the heated seats don't not heat up. Spoke with Shift customer service spoke agent and escalated to Manger Faeny who wouldn't help with nothing except to tell me that i was out of and help window shift offers.
I should not be servicing my newly purchased vehicle (CERTIFIED) TWO MONTH AFTER PURCHASE. With No support from Shift this will come out of my pocket. Not good customer service practice here at Shift.
Date of experience: August 06,2022
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Hi Robert
You appear to have confused ourselves with another company as we do not sell cars. We hope your issues are resolved by the company responsible.
Thanks
Shift Team