They sent a wrong size on my ordered shoes. I tried to communicate with them by chat and they kept insisting that I was wrong. I took the picture of the box and uploaded to prove them and I they discontinued the chart. I sent emails but did not get anyone's attention. So I reordered and attached multiple notes so they won't mess up again. Sure enough the second order came a whole size smaller and without a box. I tried to communicate again to resolve this. Spent two days going back and forth but did not get anywhere and only got aggravated. And the size I ordered is no longer available. I have two pairs now to return and in the end got no shoes.