Robin H.

I bought my sectional and when it arrived at 9:30 at night I was too tired to throughly inspect it. I realized later there was a massive "creaking" sound when you sit in middle. I set up a time to have it repaired since I got a 5 year warranty. The night before they changed the time. I had to last minute rearrange my work schedule (was at 9am changed to 4) then at 1pm I got a message that they would be there within 30 minutes. I couldn't change my schedule again so I had to cancel and try to reschedule. After 3 months of trying they said there wasn't anyone to come out and I should have just kept my other appointment. (that would be great but changing the appointment time 3x didn't work). A lot of back and forth and I got back 1/2 of what I paid for the 1 piece of the 3 but not warranty cost to "fix it myself". Not worth the hassle to deal with this company. Still have a broken sectional. They did offer for me to wait months on end to see if they could get just the middle piece replaced but not even sure if that is exactly what's wrong since that was best guess. And didn't want to wait months and them say oh now we can't get it. If you do buy from them don't get warranty because they DO NOT have repair people its a scam and know if its broken you get to fix it. I had a total of about 10 hrs of back and forth trying to get this worked out between phone calls, emails, etc. Avg wait time on a call was 30-40 minutes.