Robin S.

Being a very less than frequent flyer., I went with this company when purchasing two tickets to London from Texas. One ticket needed to be either canceled or adjusted. Upon calling back this service and then now talking to me in a rude way and are no longer trying to sell me anything., they proceeded to literally hang up on me numerous times. I was only letting them know that they had misrepresented themselves when initially selling me the tickets. They claimed that to cancel one ticket, it would be totally refundable. I went round and round with them., again, being hung up on several times. So, I decided to accept no refund but I was told by the actual airlines, that by LAW, they are required to pay back atleast the taxes they required on the one ticket being canceled. On top of being the rudest company I have ever dealt with... they are indeed breaking the law. I've confirmed this to be the case through reputable sources (lawyers, judge, and airlines). I may have no recourse at this time, but I will make it my mission to insure that they will be held liable and I will do my very best to assure there are no other victims taken such as my self. They in a sense... robbed me. There is a place for robbers... jail!