- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
First, I received the wrong quantity (4 instead of 12) of the wrong sized filter.
After having to send a photo of the wrong sized filters, I was told the correct size would be shipped, and to donate the wrong ones.
Then I received the wrong quantity (4 instead of 12) of the correct sized filter. Eventually, my original order was received. The prices are excellent. The service just barely passes.
On top of that, I wrote the above review for a site they subscribed me to automatically, but it wouldn't post, so instead of wasting what I'd written, I looked for other sites to post it on.
Products used:
Air filters
Rob L.'s review of Filterbuy earned 2 Very Helpful votes
Rob hasn’t received any thanks yous.
Rob doesn’t have any fans yet.
Rob isn’t following anybody yet.
Empty.
Rob, thank you for your feedback and I'm glad the filters reached you safely. We are constantly striving to improve our customer service experience and I've shared your comment with our Customer Service department and we're taking steps to make sure an oversight like this does not happen again. Thank you for being a loyal member of the Filterbuy family!