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Don't purchase any phone software from these scam artists. They reel you in with a free offer, scan your phone, and offer a legit solution. Shame on me for believing. With online retailers, customer service is no longer a viable service offered by any company. The software did nothing to fix my issue and when I asked for a refund they simply told me NO. It is their policy to not offer any refunds. Wow, if I did this in my business, I would be homeless and without any clients. There back and forth solution only made the matter worse. Now i have a bricked phone and the software i purchased will not do anything. I am out $50.
Products used:
Dr.Fone - Screen Unlock (iOS) (CPC)
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Their product does not recover all files as they indicate for the "basic fee" BUT it shows ALL...
Hello Rob, I am very sorry to hear about your experience with the unlock feature of Dr.Fone and the problems you have encountered when requesting a refund. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced.
Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible. In line with your concern about the free trial offer, we apologize for any confusion and frustration that might be caused on your end. Our free trial offer is designed to give customers the opportunity to try our software before making a purchase. While there may be certain features or capabilities that are only available to full, paid users. Seek your kind understanding. To better assist you further, I request that you provide us with your order number, email address, and any relevant details regarding your refund request. You can drop an email at customercare@wondershare.com.
Once we have the necessary information, we will investigate the matter further and work diligently to find an appropriate solution for you. We understand your frustration and appreciate your patience as we work to rectify the situation.
Again, I apologize for any inconvenience caused and appreciate your understanding as we work together to resolve this issue.