Carol R.

Love everything about this site. Good selection. Personalization of cards. Good quality cards and envelopes. Good discount emails.

Customer for 25 years. The last few years the customer service is the worse. They bill you the day you order it even if it is out of stock BUT they don't tell you it's out of stock at the time. So you wait a few weeks and call to ask where is the tracking number for my order and she says oh it out of stock for a month. I said can you cancel it and the rep says no the minute you hit the buy button (and get charged) you cannot cancel it's out of their hands. It's in the process. So I finally get it 2 months later and send it back with their return label. I turn it into the post office and they tell me they turn these packages over to a second party shipping company who never sent it to coldwater creek. So much for a tracking number! So after several calls I got my money back. I am 100% done with them. Too bad because their ponte pants were the best.