I purchased a bracelet and necklace online mid to end of September with no intentions of a return. As a long time customer, I expected to be happy with my purchase! Unfortunately, it's nearly a month later and my necklace is tarnished quite like the relationship that I have as a consumer with Pandora. The heart on the bracelet is not reliable. I called my local store and I spoke to Tia. She informed me that there was little to nothing that she could do for me in reference to a return however, she did offer to soak it in Dawn dishwashing Liquid and promise to give it a nice scrub after which shining it to perfection. Needless to say, Pandora and I will share no more memories ever! Nor do I recommend anybody to purchase anything not unless you want your neck to fall off! You've been warned